Terms of Service

• Provider: Piotr Kwak, a sole proprietor trading as Brisk, Polish tax ID (NIP) 8561845213, REGON 380514760, e-mail: contact@usebrisk.io, which operates the Platform available at usebrisk.io
• User: a natural person, legal entity, or organizational unit using the Platform
• Platform: the Brisk web and mobile application for managing field service work
• Account: the User's individual panel on the Platform
• Organization: the company or unit to which the User is assigned

The Brisk Platform is used to manage work orders, schedule technicians, communicate with the field, and handle billing and reporting.

• Access to the Platform requires creating an Account and being assigned to an Organization
• The service is provided as SaaS (Software as a Service)
• Access to selected features may depend on the subscribed plan
• Selected Platform features use a language model — section 7 sets out how they work

The Platform allows a service protocol to be signed on the device screen (drawn signature).

• A signature drawn in the app is a simple electronic signature within the meaning of the eIDAS regulation. It is not equivalent to a handwritten signature or a qualified electronic signature
• Only the signature image (a PNG file) is stored. The Platform collects no biometric data such as dynamics, pressure, or drawing pace
• The Organization independently assesses whether this form of service confirmation is sufficient for its processes and customer relationships

• The User agrees to use the Platform in accordance with applicable law and these Terms
• Providing unlawful content is prohibited
• Attempts to gain unauthorized access to other organizations' data are prohibited
• The User is responsible for keeping the data they enter accurate and up to date

• Selected Platform plans are paid. Prices are listed on the pricing page
• The billing period starts on plan activation and renews automatically
• The subscription may be canceled at any time. The service ends at the close of the paid period
• Invoices are issued electronically and delivered to the email address linked to the Account

The Provider makes every effort to keep the Platform running continuously and without errors, but does not guarantee 100% availability.

• The Provider is not liable for damages resulting from improper use of the Platform
• The Provider reserves the right to scheduled maintenance breaks, announced in advance
• The Provider's liability is limited to fees paid by the User during the last 12 months

The Platform offers features built on a language model: work order summaries, quote drafts, creating a work order from the text of a message, and an assistant the User talks to in a chat panel. These features are disabled by default and are turned on by the Organization's owner or an administrator in the settings.

• A model's output is a SUGGESTION and must be checked by the User before it is relied on
• The assistant does not write data on its own — creating or changing a work order requires the User's confirmation, and the write then follows the same path as the form
• The Provider does not guarantee the correctness, completeness or availability of results generated by the model
• The User is responsible for decisions made on the basis of a model's output, including confirming an incorrect proposal
• The User decides what data is entered into the AI features; special category data (Art. 9 GDPR), national identification numbers and payment details must not be entered
• Section 9 of the Privacy Policy sets out which data is sent to the model provider and on what basis

Personal data processing is governed by the Privacy Policy available at usebrisk.io/en/privacy-policy.

Organization data is stored in infrastructure located within the European Union, with one exception: once the artificial intelligence features are enabled, part of the work order data is sent to the model provider in the United States. Section 9 of the Privacy Policy sets out which data and on what basis.

• An Organization administrator can remove a team member from the Platform at any time. That member's account is then deleted
• Deletion of the owner's account or of the entire Organization is done on request sent to contact@usebrisk.io
• The Provider may terminate the agreement in case of gross violation of these Terms
• After termination, Organization data is deleted in accordance with the Privacy Policy

The Provider reserves the right to change these Terms. Users will be notified of material changes by email or via the Platform with at least 14 days' notice.

• Matters not covered by these Terms are governed by Polish law
• Disputes will be resolved by the court with jurisdiction over the Provider's registered office
• These Terms enter into force on the date of publication

Questions about these Terms may be directed to: contact@usebrisk.io.